IT Service Delivery Model
How to deliver reliable support day in day out, for the full spectrum of infrastructure, workplace and application services, at lowest cost possible? How to leverage external partners with their industry best practices - without losing too much internal knowledge and without creating unhealthy dependencies? How to use the advantage of onsite, nearshore and offshore delivery centers - without creating inefficiencies or cultural clashes?
We help to find the right balance of your IT Service Delivery Model, that fits your organization culture and maturity level. Pushing you out of the comfort zone but ensuring you can deliver with excellence. With customer satisfaction. With fit for purpose sourcing models. With industrialized factory models. With long term strategic partnerships.